You may have received a letter recently regarding the liquidation of Enterprise Insurance Company. This was the company that has provided Insurance Backed Guarantees through DGCOS (The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme) who previously provided our guarantees.
Please be assured that this does not affect any guarantees you have on work completed by Albion Windows. We have been advised that any future claims on your guarantee will not be affected as the DGCOS have an alternative insurer. Therefore, any guarantees that you already have are still valid due to protection policies put in place by the Government. If you do need to make a claim you can still do so normally.
The letter sent out by the liquidator was not particularly clear but they are obligated to send it out to any policyholders of the affected company. We would like to reassure all of our customers that the liquidation is in no way connected to Albion Windows and will not affect any of our products or your guarantees.
We apologise for any confusion or undue concern these letters may have caused. Albion Windows are committed to providing you with superb service and if you have any other concerns please contact us.
We now use the GGFi for our insurance backed guarantees which is the leading provider of warranty insurance products to the home improvement industry. Formed by the Glass and Glazing Federation they insure guarantee protection for homeowners giving you peace of mind that when you choose Albion Windows your investment is safe. They offer a 10-year insurance backed guarantee giving you protection if any remedial work needs doing and your original installer has ceased to trade. Giving you reassurance that when you use an installer who is a member of GGFi that you are protected.
Albion Windows are the reliable glazing company you can trust
Albion Windows are family-run and FENSA accredited and take great care in looking after our customers. We offer 10 year guarantees on all of our installations and products and our aftercare team will take care of any issues in the unlikely event that you are not happy with any aspect of our work.